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technical resources. TechConnect service levels are provided at the
TechConnect site
(http://www.rockwellautomation.com/services/onlinephone/techconnect/).
When you contact Rockwell Technical Support, please provide:
Product name, version, and/or build numbers.
Computer platform (CPU type, operating system, and version
number).
Exact wording of any messages that appeared on your screen.
The message log(s) at that time.
Descriptions of:
What happened and what you were doing when the problem
occurred.
How you tried to solve the problem.
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