Rockwell-automation FactoryTalk Historian SE ActiveView 3.2 User Guide Manual de usuario descargar pdf (Pagina 97)

6 ● Technical Support and Resources

●

When you contact Rockwell Technical Support, please provide:

 Product name, version, and/or build numbers.

 Computer platform (CPU type, operating system, and version

number).

 Exact wording of any messages that appeared on your screen.

 The message log(s) at that time.

 Descriptions of:

 What happened and what you were doing when the problem

occurred.

 How you tried to solve the problem.

Find the Version and Build Numbers

To find version and build numbers for each Historian Server subsystem

(which vary depending on installed upgrades, updates or patches), use

either of the following methods:

To check the numbers with System Management Tools (SMT):

1. Go to Start > All Programs > Rockwell Software > FactoryTalk

Historian SE > System Management Tools. The <STM> dialog box

appears.

2. Under Collectives and Servers, select the name of the server you

want to check.

3. Under System Management Tools, select Operation > PI Version.

The Version in Memory and Version on Disk columns display

information on versions of all the server subsystems.

If you do not have System Management Tools installed, open a command

prompt, change to the pi\adm directory, and type piversion -v. To see

individual version numbers for each subsystem, change to the pi\bin

1 2 ... 92 93 94 95 96 97 98 99 100 101

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Rockwell-automation FactoryTalk Historian SE ActiveView 3.2 User Guide Manual de usuario Pagina 97